1What is the difference between ceramic and porcelain?

Ceramic is a clay used for wall tiles as it is lighter and suitable for working on vertical surfaces. Porcelain is a finer, denser clay that can be fired at higher temperatures, therefore giving it  much more robust properties. Porcelain is perfect for the floor and can be used on  walls.

2Are these tiles hard wearing?

Tiles are hard wearing, which is why they are used in shopping centres and public spaces. Tiles are not indestructible though and should be treated with appropriate care particularly when transporting. Once laid correctly and grouted, they then are hard wearing and easy to live with.

3I have a small space, should I use small tiles?

Small spaces should not limit the size of a tile. Tile formats are getting larger and can enhance a small space perfectly. Less grout lines create a smooth seamless feel. Each application has different requirements so sometimes small tiles will work better. It is best to discuss the project with one of our tile experts in-store.

4Are these tiles slippery when they are wet?

In our experience almost all tiles are slippery when wet . The new range of external tiles with the grainy texture are much more slip resistant when wet and are perfect for outdoor uncovered areas. There are varying levels of texture, so it is important to feel this texture and discuss with our team which will suit the project. Keep in mind that smooth tiles are easier clean.

5Will the the tiles fit in my car?

Tiles are heavy, so it depends on the quantity. Porcelain tiles are approximately 25 kgs or per mt. Ceramic tiles are approximately 25 % lighter. At tile mega mart, we can give you the weight of your purchase and then you can determine if your car and strength are suitable. Delivery of tiles is common practice and remember tiles are meant to be treated with care in transport.

6If I need more can I buy them later?

Absolutely! but the longer you leave it , the more likely that the batch you bought from will have sold out.  Every new shipment of the same tile can be slightly different, in colour and calibre, so always buy more than needed.

7How much extra will the tiler need?

It is an industry standard to allow 10 % extra for cuts, wastage, breakage and spares. It is good practice  to have some left over than not enough to finish the job.

8Do I need to seal these tiles?

Natural stone tiles need to be sealed. Polished porcelain and unglazed tiles should also be sealed, some come already sealed by the factory. Glazed tiles do not need to be sealed.

9Does the tiler supply the grout?

Generally the tiler will have white wall grout and sand and cement. The grout colour choice can make or break the finished job so discuss with our team when buying the tiles which colour will enhance the tile perfectly. We also have coloured silicons to match.

10Can I bring back my left over tiles?

Due to shade variations in batch lots some tiles may not be accepted for a return. It is best to ring prior you come in, to check on the particular tile. Charges do apply for the handling of tiles (which include checking , wrapping and the forklift drivers to restock the boxes to pallets).

11Can you match my tile?

Old tiles, even a year old, can be difficult to match due to shade variation in production. If the tile is more than 3 years old we would recommend a shop in Peakhurst called “The discontinued tile warehouse”.  If you have no luck  there, bring a tile in and we can assist in finding a tile that will compliment  the tile.

12What if the tile chips?

If there has been a mishap and on the rare occasion the tile chips, it is always best to replace it with spare tile. A licensed tiler will have the tools to do this.

13What will I clean my tile with?

Internal tiles are easy to live with and generally just need a vacuum and then steam mops are perfect. We have a range of gentle cleaners for difficult stains and marks that may occur.

14Do you have a tiler?

We have a range of licensed tilers that we can put you in touch with for your area. We also have a team of specialised tilers for our large format tiles.

15What glue should I use?

Every job has its specific needs , it is best to discuss adhesive types with one of our trained team members or a licensed tiler.

16Do I still need to waterproof?

Waterproofing is very important, is required by law and no shortcuts should be taken here. Talk to our trained staff about this or your licensed tiler , who should also have a waterproofing licence.

17How much does it cost to lay?

The cost of laying tiles is quite varied. The tiler needs to consider so many variables. The size of the tiled area, the size of tile,  what type of tile, difficulty in cuts, the substrate, the surface preparation, the access to the site, how many people are needed to bring tiles in and more.  However, if the surface is level and requires no falls you can look at approximately $40 – $50 per mt.

18Can I tile on top of tiles?

Tiling on top of tiles can be done but it is important to ensure the tiles are sound and the level is suitable for the next size tile. Using our specific “Prep and Prime ” surface preparation product will then ensure the right glue will work. Home handy persons should discuss with our trained team members on this.